24/7 Peace of Mind
Our cloud services
We offer a one-partner solution to all your cloud headaches, hopes and dreams. By providing trailblazing cloud support and monitoring, we:
- Keep your cloud environment running 24/7, 365 through our industry-leading, tech-enabled, follow-the-sun support service
- Monitor logs, servers and services – Mission Control means we can gain visibility in cloud-native environments where other teams can’t cut the mustard
- Provide ongoing management of cloud services and environments, helping to cut costs and keep you secure
- Provide top-notch cloud strategy and consultancy and solution architecture, dotting the Is and crossing the Ts on everything from digital transformation to disaster recovery
The cloud support recipe that makes this possible
We pride ourselves on being a one-and-done partner when it comes to cloud monitoring and support. Here’s how we cover every base:
- Follow the sun – follow the sun means exactly that. With a cloud support team in every continent that isn’t polar, your cloud environment will always be in the hands of a well-rested, plugged-in engineer during the course of a typical working day. As we like to say, it’s 9-5 somewhere
- Tech-enabled – where the traditional cloud support team struggles to monitor cloud-native services like containers and microservices, our eagled-eyed helper, Mission Control, draws every component of your infrastructure into a single bird’s-eye view
- Cloud gurus of all stripes – from AWS to Azure, we have experts armed to the teeth with accreditations and service competencies. From databases to storage solutions, we can monitor and resolve incidents no matter the service
- Cloud-native – while legacy cloud providers might pay lip service to cloud-native, we’ll shout it from the rooftops. Just After Midnight was born in the cloud era – so we’re always up to date with everything new-fangled and shiny
- One partner solution – from providing 24/7 technical support to optimising the scalability of the cloud services supporting your frontline business applications, we pride ourselves on being a one-and-done cloud partner.
To find out more about your options, take a look at our packages page.
What we support
Our cloud support services cover every public cloud provider from Microsoft Azure to Alibaba Cloud. and AWS. We can also support your application, code and any third-party services.
Our cloud support services for agencies
If you’re a digital agency looking to provide cloud support for key clients, we’ve got you covered. We regularly partner with the likes of Valtech and Grey New York to provide 24/7 and out-of-hours support along with consultation and solution architecture.
Take a look at some of the award-winning agencies we work with.
How it works
Our process is simple, drop us a line and we’ll arrange a free consultation with one of our cloud extraordinaires.
We’ll start by identifying your pain points and how we can act as your comprehensive cloud chiropractor.
- Maybe you just want your cloud environment monitored and supported out of hours
- Maybe you’re looking for 24/7 peace of mind
- Maybe you’re looking for help monitoring specific services like EKS, Lambda or Azure Functions
…or maybe you just want to hand everything over to a single-partner solution and focus on delivering for your customers.
Once we know what you’re looking for, we can make it happen.
Just get in touch!
- Monitor and support anything
- Engineers across four continents
- A one-partner solution
- Support for your cloud, application and integrations
Why Our Partners Choose Us
WE GET CLOUD SECURITY
We simplify the steps to security and compliance in one managed service. Our VMaaS offering can be weaved into your cloud package for 24/7 peace of mind.
WE PROVIDE INDUSTRY-LEADING SLAS
Our SLAs are the best in the industry. Coming from an agency background, we understand business requirements as well as technology, so we can ensure your SLA delivers what you need to hit key objectives.
WE SUPPORT DEVOPS
We support existing DevOps pipelines through our custom support packages. But if that's not enough, you can tag in our DevOps as-a-service team. We fill any DevOps gap, from supplying engineers out of hours to building out whole CI/CD pipelines.
WE GET TO THE ROOT CAUSE
Our support services don't end when you're back online. With a team of cloud experts, DevOps know-it-alls and application gurus, we can help you diagnose key issues and improve performance all round.
WE SUPPORT CLOUD-NATIVE
Where traditional support teams struggle to gain visibility on cloud-native environments, we're 20/20. Mission Control allows us to observe and triage Kubernetes clusters, microservices, serverless environments and more.
WE'VE GOT THE FULL STACK COVERED
We can support everything from your cloud infrastructure up to the application plus any 3rd-party integrations. If it's in your stack, we support it.
Why We're The Go-To Support People
24/7 MEANS 24/7, SINCE DAY ONE
Our 24/7 support services have been battle-tested against fearsome conditions. Or, to put it another way, we realised early on the 'phone-by-the-bed' support model would always end in tears. With a cloud engineer in every continent that isn't polar, we can guarantee your issue will be resolved by a plugged-in, well-rested expert with every resource at their fingertips.
THE RIGHT PEOPLE ON THE OTHER END OF YOUR CHANNEL
Working with everyone from global brands to scale-ups, we've developed the perfect culture to deliver outstanding cloud support. That means the buck always stops with us, no matter who else is involved. We're always on, so you can switch off.
A ONE-PARTNER SOLUTION
When it comes to cloud, we like to think we're a one-and-done partner. From cloud strategy to cost optimisation, our Swiss Army Knife of managed services can shave, tighten and tinker with the best of them. We can support your cloud environment around the clock, monitor and identify potential issues or build a whole infrastructure.
JUST ASK AROUND
Over the years, we've protected hundreds of millions in revenue, preserved squeaky-clean reputations and delivered cutting-edge cloud solutions for some of the world's biggest brands. Just ask Ford, Volvo, TUMS or global leading law firm DLA Piper. We've also supported exciting new products in legaltech, healthtech and more.
Everything Else You Wanted to Know About Our Cloud Support Services (FAQ)
We’re absolute wizards on AWS, Azure, Google Cloud Platform and Alibaba Cloud.
The reality is, we’re strictly virtual. But that doesn’t mean that’s as far as we go. Our parent company Ultima knows hardware solutions and IT services inside out; so if you have a project that requires a bit more on the IT side, get in touch and we can define who’ll handle what.
As long as we can access the private cloud remotely, we’re in business. We can work through the nuances of private access together and provide a bespoke quote.
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With partners across the USA, Europe and APAC, we provide a truly global service. So wherever you or your clients are based, contact us today to find out what we can do.